Establishing an Employee Listening program to help drive PMI’s Transformation – Mark Howarth – Philip Morris International


Philip Morris International has started one of the largest business transformations of any international company. The core to success is changing the internal culture, organisation and ways of working. Mark will talk through how he has built a People Analytics function and in particular an Employee Listening program to help business leaders listen to the aggregated sentiment of the organisation and pinpoint where to take action, to help drive this transformation, through the team’s use of technology and people analytics.

Key Takeaways

  • Directly linking the People Analytics strategy and Operating Model to PMI’s strategy and Transformation
  • Taking the first steps in establishing an employee listening program – the roadblocks and banana skins
  • Using analytics and insights to help business leaders understand where to focus and take action
  • Using employee listening and business intelligence to create a virtuous circle of data, insights and action

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