Analytics Driven Cultural Cohesion – Mark Hayton & Phil Mercy, Nokia

Nokia’s journey over the past 5 years has been a tumultuous one, divesting, acquiring and fundamentally shifting the skills and competences of our employee base forced the HR community in Nokia to “change the game”. From academic theory to technical tools and systems, the HR community critically reviewed the elements of gathering employee feedback and motivating common action to provide an analytics based methodology that addressed the core concerns of our executives and the general population. The presentation walks through the context and drivers for change, the solution and the core differences of evolving from a “survey” into an “analytics” department.

Key Takeaways
• Turkey solutions are often “false friends”
• Employee Surveys are often constructed for practitioners
• More information does not automatically lead to better decisions
• Fundamental change may be easier than many think

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