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Innovative integration of RPA and AI to improve automation – Anders Dræge, Frende Insurance

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The work aimed to improve a rules-based RPA process for automated handling of emails with resigned customers. By combining the RPA procedure with Data Engineering and AI, Frende managed to double the level of automation and liberate workhours for more productive tasks.

Key Takeaways

  • Integration of disciplines
  • Automated processes
  • Using Natural Language Processing (NLP) for text analysis

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