Session Outline
This session goes through IKEA’s overall approach to Responsible AI I will describe current work within IKEA’s global Customer Service on GenAI-powered chatbots, co-worker assistants, automated analytics, and the measured business value created through that development.
Key Takeaways
- Handling risk, ethics and privacy concerns in a global enterprise
- Building trust in AI and GenerativeAI
- What are the keys to successful introduction of AI-powered tools?
