Using Service Data in Improving Sales and Operations – Henri Luotonen, Konecranes Finland

Practical examples of how Konecranes is using data from service delivery processes to improve the service sales and operations. Presentation covers the challenges and learnings from the projects

Key Takeaways

  • Inspiration for different ways of using data to improve sales and operations
  • Importance of easy access to data on every level of organization and sufficient data literacy
  • Crucial role of data quality and how to address that
  • Integration of all service data activities (internal reporting, predictive maintenance etc) into business model and processes

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