Hyperight

Using Service Data in Improving Sales and Operations – Henri Luotonen, Konecranes Finland

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Practical examples of how Konecranes is using data from service delivery processes to improve the service sales and operations. Presentation covers the challenges and learnings from the projects

Key Takeaways

  • Inspiration for different ways of using data to improve sales and operations
  • Importance of easy access to data on every level of organization and sufficient data literacy
  • Crucial role of data quality and how to address that
  • Integration of all service data activities (internal reporting, predictive maintenance etc) into business model and processes

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