Session Outline
This talk focuses on how artificial intelligent (AI) text models can work together with robotic processes to enhance automation in various processes. We go through how AI and robot are set up to improve the process of automatically redirect emails from Customer center and Claim center to the correct sub unit. Concrete automation results will be shown, with focus on improved automation level and work hours saved by integrating AI in existing robotic processes.
Key Takeaways:
- Using AI to understand and categorize information in free text
- Setting up a workflow for integration of AI and robotic processes
- Integrating AI in robotic processes to improve automation
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