OP Financial Group has finished over 150 AI projects since starting AI journey late 2016. Session highlights both 1. WHAT – presenting key choices to be made at AI transformation journey and 2. HOW – presenting six most interesting AI use cases from chatbots to personal financial management.
- Key choices of AI transformation are
• Time horizon?
• Approach – Project or strategy first?
• Funding – centralized vrs. business?
• Owner – IT vrs. business?
○ How to identify?
○ Quality vrs. quantity?
○ Value – growth, risk, efficiency?
○ Delivery capability – internal vrs. external?
○Tools, cloud, data?
- Use cases
• There are tremendous AI possibilities for 1. operational efficiency and 2. risk management, AI is not just about customer insight and growth.