Hyperight

FastCat: Improving Customer Support Operations with Machine Learning – Alexandre David & Stéphane Jankowski, Ubisoft

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This talk will focus on the application of state of the art NLP techniques for customer support tickets categorization. The presentation will go through the overall methodology, how it was implemented and served to the Customer Support and the impact it has on its daily operations.

Key Takeaways

  • State of the art cross lingual NLP techniques
  • ML industrialization
  • Automation in CRC operations

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