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Building state of the art Customer Service Chatbot with limited labeled data – Rajesh Munavalli, PayPal

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Will introduce our journey here at PayPal to build a state of the art Chatbot. The session will go over some of the techniques we applied to overcome scarcity of labeled data as well as platform readiness for advanced deep learning techniques. I will cover techniques from the traditional NLP all the way to State of the art Transformer architecture based bots.

Key Takeaways

  • Overcoming cold start problem and optimized labeling strategy
  • Transfer learning for bots
  • Domain customization when base models do not have the same vocabulary

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