About

Forethought focuses on customer support automation through generative AI technology in the customer service industry. The company provides solutions that aim to address issues, predict and prioritize support tickets, and support agents with knowledge to improve productivity. Forethought’s platform is applicable in various sectors including e-commerce, SaaS, and FinTech, with the goal of addressing customer experience and support efficiency. It was founded in 2017 and is based in San Francisco, California.