About

Cresta provides generative artificial solutions for contact centers, focusing on agent performance and customer experience. It offers a platform that includes guidance, quality management, and virtual agent technology for contact center operations. Cresta’s solutions are applicable in sectors such as airlines, automotive, finance, insurance, retail, telecommunications, and travel. Cresta was formerly known as Grey Parrot. It was founded in 2017 and is based in Palo Alto, California.